Privacy Policy — How 77cb Protects Your Personal Data

1. Introduction

This Privacy Policy describes how 77cb (referred to as "we", "us" or "the platform") collects, uses, stores and protects the personal information of players who register and use our gaming and sports betting services at 77cb.vu and through our Android and iOS apps.

We understand that privacy matters to our players, particularly when it comes to financial transactions and account security. Our approach is to be straightforward about what data we need, why we need it and how we look after it — without burying important details in impenetrable legal language.

By registering an account with 77cb you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy.

2. Data We Collect

The information we collect falls into three broad categories: information you give us directly, information generated by your use of the platform, and technical information collected automatically.

Category	Examples	When Collected
Account Information	Name, email address, username, date of birth, password (hashed)	At registration
Identity Verification	CNIC copy, proof of address, selfie with document	When KYC is triggered
Payment Data	JazzCash/Easypaisa number, bank account details, transaction history in PKR	On deposit or withdrawal
Gaming Activity	Bets placed, games played, session durations, win/loss history	Continuously during platform use
Device & Technical	IP address, device type, browser, operating system, app version	On each session
Communications	Support chat transcripts, emails sent to and from you	When you contact us
Preferences	Language settings, notification opt-ins, responsible gaming limits set	When you update your account

We do not collect sensitive personal data such as biometric information beyond what is required for document verification, and we do not collect data about your religious beliefs, political opinions or health status.

3. How We Use Your Data

Every piece of data we hold serves a specific purpose. The main uses are:

• Account management — creating and maintaining your account, processing logins, recovering access and managing your preferences.
• Payment processing — verifying and processing PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported channels.
• Identity verification — confirming that you meet the 18+ age requirement and that the payment methods you use belong to you.
• Fraud prevention and security — detecting unusual activity, preventing duplicate accounts, identifying potential money laundering and protecting the integrity of the platform.
• Customer support — responding to your queries, resolving disputes and investigating complaints. Having your account history available allows us to handle issues faster.
• Platform improvement — understanding how players use the platform, which games are popular, where technical issues occur and how the interface can be made more user-friendly for Pakistan players specifically.
• Responsible gaming monitoring — tracking deposit patterns and session lengths to support the responsible gaming tools available in your account, including deposit limits and self-exclusion.
• Marketing communications — sending you bonus offers, promotional news and platform updates if you have opted in to receive them. You can opt out at any time.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. If your account is flagged by an automated system — for example for unusual betting patterns — a member of our team will review the flag before any action is taken.

4. Payment Data and Financial Security

Because 77cb processes real-money transactions in PKR, payment security is a top priority. Here is specifically how we handle your financial data:

• All connections between your device and our payment systems use TLS encryption. Your financial data is never transmitted over unencrypted channels.
• JazzCash and Easypaisa transactions are processed through the respective provider's own secure infrastructure. 77cb does not store your mobile wallet PIN or password at any point.
• For bank transfers and Raast payments, only the information necessary to process the specific transaction is retained — account numbers are not stored in full in our primary database.
• Deposit and withdrawal transaction records are maintained as part of your account history. These records are necessary for account management, dispute resolution and responsible gaming monitoring.
• Access to financial transaction data within our organisation is restricted to personnel who require it for their specific role — support agents handling payment disputes, finance staff processing withdrawals and security staff investigating fraud.

If you ever notice a transaction in your account history that you do not recognise, contact support immediately. We take unauthorised transaction reports seriously and will investigate promptly.

5. Sharing Your Data

We do not sell your personal data to third parties. We share data only in the following limited circumstances:

• Payment providers — JazzCash, Easypaisa, Raast, banks and card processors receive the payment data needed to complete your transactions. These providers have their own privacy and security obligations.
• Identity verification services — when you submit KYC documents, they may be processed through a third-party verification service that specialises in document authentication. This service handles your data under strict confidentiality terms.
• Game providers — the software studios whose casino games appear on 77cb may receive anonymised session data such as game round identifiers to support technical dispute resolution. Your full account details are not shared with game providers.
• Technical service providers — cloud hosting, analytics and customer support tools we use to operate the platform. These providers are contracted to handle data only on our instructions and may not use it for their own purposes.
• Legal obligations — if we receive a valid legal requirement to disclose data, we will comply with that requirement. Where legally permitted, we will attempt to notify the affected account holder.

In all cases where data is shared with third parties, we require contractual commitments that the data will be handled securely and used only for the specified purpose.

6. Cookies and Tracking Technologies

77cb uses cookies and similar technologies on its website and app. Cookies are small files stored on your device that help the platform function correctly and allow us to understand how it is being used.

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies — remember your preferences such as language settings, your last selected game category and your responsible gaming limit reminders.
• Analytics cookies — help us understand aggregate usage patterns: which sections of the platform are most visited, how long players spend in different areas and where technical errors are occurring. This data is aggregated and does not identify individual players.

We do not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage cookie preferences in your browser settings, though disabling certain cookies may affect platform functionality.

7. Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as required for legitimate purposes including fraud prevention, dispute resolution and compliance with applicable obligations.

• Active accounts — data is retained for the lifetime of the account plus a minimum period after the account is closed.
• Financial transaction records — retained for a minimum of five years from the date of each transaction to support dispute resolution and audit requirements.
• Identity verification documents — retained for the duration of the account and for a period after closure. Documents are securely deleted when the retention period expires.
• Support communications — chat transcripts and email correspondence are typically retained for two years unless a longer period is required for an ongoing dispute.
• Closed accounts — when an account is closed at the player's request, we delete or anonymise personal data that is no longer required, subject to retention obligations for financial and security records.

8. Security Measures

We have put in place technical and organisational measures to protect your data against unauthorised access, loss or disclosure. These include:

• TLS/HTTPS encryption for all data transmitted between your device and our servers
• Passwords stored as salted cryptographic hashes — we cannot see your password and will never ask you for it
• Access controls that limit which staff members can access which categories of data based on their role
• Regular security reviews of our systems and third-party integrations
• Two-factor authentication available for player accounts — we strongly recommend enabling this in your account settings
• Automated monitoring for unusual login attempts and suspicious account activity

While we take security seriously and implement industry-standard protections, no system is completely immune to risk. In the event of a data breach that poses a risk to players, we will notify affected account holders as promptly as possible and take immediate steps to contain and address the incident.

9. Your Rights

As a 77cb player, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you. We will provide this in a readable format within a reasonable timeframe.
• Right to correction — if any data we hold about you is inaccurate or out of date, you can ask us to correct it. For example, if your contact email has changed, update it in your account settings or contact support.
• Right to deletion — you can request that we delete your account and associated personal data. We will honour deletion requests subject to our legal obligation to retain certain financial and security records as described in the retention section above.
• Right to restrict processing — in certain circumstances you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to object to marketing — you can opt out of marketing communications at any time by adjusting your notification preferences in account settings or by contacting support.

To exercise any of these rights, contact our support team via live chat on the platform or email us at the address in the contact section below. We will respond within a reasonable period. Identity verification may be required before we can fulfil a data access or deletion request, to make sure we are speaking with the actual account holder.

10. Minors and Under-18 Protection

77cb is strictly an adult platform. We do not knowingly collect or process personal data belonging to anyone under the age of 18. Registration requires confirmation of age and identity verification checks are in place to enforce this.

If we discover that an account has been created by someone under 18, the account will be closed immediately, any balances will be returned to the payment method used for deposits, and all associated data will be deleted. If you believe a minor may have registered using your details, contact support immediately so we can investigate and act.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable obligations or improvements to our data practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes — particularly those that affect how your data is used or shared — we will notify registered players via email or through a notice displayed after login. We recommend reviewing this page periodically so you are always aware of how your data is being handled.

Continued use of the platform after a policy update is published constitutes acceptance of the revised terms.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, you can reach the 77cb team in the following ways:

• Live chat — available directly on the platform, 24 hours a day. This is the fastest way to get a response for urgent privacy or security queries.
• Email — for formal written requests including data access, correction and deletion requests.

[email protected]

When submitting a data-related request by email, please include your registered username and a clear description of your request so we can locate your account and respond efficiently. We aim to acknowledge all formal requests within two business days.